Privacy Policy

This Privacy Policy ("Policy") describes how pkr65 ("pkr65", "we", "us", "our") collects, uses, stores, shares and protects the personal data of users ("you", "your") who access or use the pkr65 online gaming and sports betting entertainment platform at pkr65.cam ("Platform").

We are committed to handling your personal information responsibly and in accordance with applicable data protection principles. This Policy is designed to give you clear, honest information about our data practices so that you can make informed decisions about your use of the Platform.

By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with any part of it, please discontinue use of the Platform and contact our support team to close your account.

For the purposes of this Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, email address, date of birth, IP address and payment details.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure or deletion.
• "Data Controller" means pkr65, the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" means a third party that processes Personal Data on behalf of pkr65 pursuant to a written data-processing agreement.
• "Cookies" means small text files stored on your device by your web browser when you visit the Platform, used to retain session information and user preferences.
• "KYC Data" means identity verification documents and related information submitted by you in connection with our Know Your Customer obligations.
• "Transaction Data" means records of deposits, withdrawals, wagers placed and associated financial activity on your account.

The categories of Personal Data we collect vary depending on how you interact with the Platform. The table below sets out the main categories and examples of the data we may hold about you.

We do not intentionally collect special categories of sensitive personal data (such as health data, biometric data used for identification purposes, or data revealing political opinions or religious beliefs) unless this arises incidentally within a support communication and is strictly necessary to handle your query.

pkr65 collects your Personal Data through the following primary methods:

1. Direct Collection: Information you provide voluntarily when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a promotion or survey.
2. Automated Collection: Technical and Usage Data collected automatically when you visit or interact with the Platform, via cookies, web beacons, server logs and similar technologies. This includes your IP address, device identifiers and browsing behaviour on the Platform.
3. Third-Party Sources: We may receive data from third-party identity verification providers (for KYC purposes), payment processors (for transaction reconciliation), fraud-prevention services and analytics partners. All such third parties are contractually bound to handle data in accordance with applicable data protection standards.
4. Social and Referral Links: If you reach pkr65 through a referral link or affiliate programme, we may receive limited data about the referral source. We do not receive your social media profile data unless you explicitly connect such accounts.

We process your Personal Data only where we have a lawful basis for doing so. The purposes for which we use your data, and the corresponding legal basis, are set out below:

pkr65 does not sell your Personal Data. We may share your data with carefully selected third parties only where necessary and for legitimate purposes, as described below:

• Payment Processors: To facilitate deposit and withdrawal transactions, we share relevant transaction and identity data with authorised payment service providers. Payment provider names referenced on this Platform — including contextual references to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — do not imply that those providers endorse gambling services or that they are directly integrated as processors.
• KYC and Identity Verification Providers: We use third-party identity verification services to perform document checks and liveness verification. These providers process your KYC Data solely for this purpose.
• Fraud Prevention and AML Services: We may share data with specialist fraud-detection and anti-money laundering screening services to protect both users and the integrity of the Platform.
• Technology and Hosting Providers: Our platform infrastructure relies on cloud hosting, content delivery and software providers who may process data as Data Processors on our behalf under appropriate contractual safeguards.
• Analytics Providers: Aggregated and pseudonymised usage data may be shared with analytics platforms to help us understand user behaviour and improve platform performance.
• Legal and Regulatory Authorities: We may disclose Personal Data to law enforcement agencies, regulatory authorities or courts where required by applicable law, a valid legal order or where necessary to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition or sale of all or part of pkr65's business, user data may be transferred to the successor entity, subject to equivalent privacy protections.

All third-party Data Processors are required to handle your data in accordance with applicable data protection obligations and are prohibited from using your data for their own independent purposes.

Given that pkr65 operates an online platform accessible globally, your Personal Data may be transferred to, stored in or processed in countries other than your country of residence, including countries where data protection laws may differ from those in your jurisdiction.

Where we transfer Personal Data internationally, we take steps to ensure that appropriate safeguards are in place, which may include:

• Standard contractual clauses approved by relevant data protection authorities;
• Binding corporate rules where applicable;
• Transfers to countries recognised as providing an adequate level of data protection by relevant regulatory bodies.

For Pakistani users, please be aware that your Personal Data will be processed in the jurisdiction(s) where pkr65's servers and service providers are located, which may not be Pakistan. By using the Platform, you acknowledge this international transfer.

We retain your Personal Data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying our legal, regulatory, accounting and reporting obligations. The key retention principles we apply are:

1. Active Accounts: Personal Data associated with an active account is retained for the duration of the account's existence and for a defined period following account closure, typically a minimum of five years, to satisfy anti-money laundering and regulatory record-keeping obligations.
2. KYC Documents: Identity verification documents are retained for the period required by the operator's applicable licence conditions and anti-money laundering regulations, typically a minimum of five years from the date of the last transaction or account closure.
3. Transaction Records: Financial transaction records are retained for the applicable statutory period required by the operator's licence jurisdiction, typically five to seven years.
4. Support Communications: Customer support records are retained for a reasonable period following resolution to support ongoing service quality and for potential dispute resolution purposes.
5. Marketing Data: Where consent has been withdrawn, marketing contact data is suppressed rather than deleted, to ensure we do not inadvertently re-contact you following an opt-out.

Once the applicable retention period expires, Personal Data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

pkr65 uses cookies and similar tracking technologies to provide a functional, personalised and secure platform experience. The main categories of cookies we use are:

You can manage cookie preferences at any time through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies or be notified when a cookie is set. Please note that disabling certain cookies may affect the functionality of the Platform. Strictly necessary cookies cannot be disabled without preventing the Platform from operating correctly.

Depending on the data protection laws applicable in your jurisdiction, you may have some or all of the following rights with respect to your Personal Data held by pkr65:

To exercise any of these rights, please contact our support team using the details in Section 14. We will respond to valid requests within 30 days. Complex or multiple simultaneous requests may require an extended response period, in which case we will notify you promptly. We may need to verify your identity before processing a data rights request to prevent unauthorised disclosure.

pkr65 implements a range of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data fields, including passwords and payment references, at rest;
• Role-based access controls limiting staff access to Personal Data on a need-to-know basis;
• Regular security assessments and penetration testing of platform infrastructure;
• Multi-factor authentication requirements for platform administration;
• Incident response procedures for detecting, reporting and managing suspected data breaches.

While we take data security seriously, no internet-based system can be guaranteed as completely secure. You also play an important role in keeping your data safe — please use a strong, unique password for your pkr65 account and never share your login credentials with anyone.

The pkr65 Platform is strictly intended for adults aged 18 years or older — or the higher minimum age required by the applicable operator licence jurisdiction. We do not knowingly collect Personal Data from individuals below the minimum eligible age.

If we become aware that Personal Data has been collected from an individual who does not meet the minimum age requirement, we will immediately suspend the associated account and take steps to delete the data as soon as practicable, subject to any legal obligations to retain records of the underage access.

If you believe that a minor has created an account on pkr65, please contact our support team immediately at [email protected] (plain text — not a link) so that we can investigate and take appropriate action.

pkr65 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, regulatory requirements or platform functionality. Where changes are material, we will provide notice by posting a prominent update on the Platform and, where reasonably practicable, by emailing registered users at the address associated with their account.

The effective date and version number at the top of this page indicate when the current version was last updated. We encourage you to review this Policy periodically to stay informed about how we handle your Personal Data. Your continued use of the Platform following notification of an updated Policy constitutes your acceptance of the changes.

If you have questions or concerns about a change to this Policy, please contact our support team before continuing to use the Platform.

If you have any questions about this Privacy Policy, wish to exercise a data right or wish to raise a concern about how we handle your Personal Data, please get in touch with our team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the Help Centre on the Platform.
• Email (plain text — not a link): [email protected]
• Support Languages: English and Urdu assistance available.

Our support team assists players from across Pakistan — including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar — and aims to respond to all written privacy enquiries within five business days.